The role of PEOs in crisis management and business continuity

Discover how a trusted PEO can offer invaluable support through times of crisis

benefits of using a peo

In today’s unpredictable world—marked by events like the COVID-19 pandemic, 9/11, severe hurricanes, and other natural disasters—having a Professional Employer Organization (PEO) on your side is more critical than ever to maintain business continuity. 

 

PEOs offer invaluable support during crises by providing your business with a support system of trusted advisors to help manage HR functions, allowing companies to focus on their core operations. The expertise and stability offered by a PEO can make all the difference, assisting businesses to navigate through turbulence and maintain continuity even in the most challenging times.

 

Here are some key benefits of partnering with a PEO during times of crisis:

 

#1: Receive guidance on keeping employees satisfied and safe

A trusted PEO is invaluable for ensuring employee safety and satisfaction during crises. PEOs help businesses navigate complex regulations from the Occupational Safety and Health Administration (OSHA) and the Centers for Disease Control and Prevention (CDC), ensuring compliance with the latest health and safety guidelines. 

 

For example, during the COVID-19 pandemic, PEOs guided companies in implementing necessary protocols and offered additional resources for mental health support and communication tools. This expertise helps businesses protect their workforce and maintain employee morale.

 

#2: Improved communication with employees

Effective communication with employees can be challenging during difficult times, even for the most experienced leaders. PEOs play a crucial role by offering best HR practices helping businesses convey important information clearly and empathetically. 

 

Whether addressing operational changes or managing employee concerns, these resources ensure that messages are consistent, transparent, and sensitive to the situation. By leveraging a PEO’s expertise, businesses can maintain trust and keep employees well-informed, which is essential for morale and stability during difficult times.

 

Learn more:

The five best professional employer organization (PEO) services to look for

 

#3: Support in altering policies/procedures

Creating and updating HR policies during a crisis can be both tedious and time-consuming. A trusted PEO can streamline this process by crafting and implementing new policies that address current challenges. 

 

By relying on a PEO, businesses can save valuable time and benefit from high-quality, expertly designed-policies that ensure compliance and effectiveness. This support allows companies to focus on their core operations while maintaining robust and up-to-date HR practices. 

 

The COVID-19 pandemic introduced a range of new policies and procedures for businesses. With the support of a PEO, companies could navigate these changes, ensuring compliance and a smooth experience for both employers and employees alike.

 

“During the COVID-19 pandemic, we were proud to support our clients through one of the most challenging periods in recent history. We provided expert guidance on navigating complex regulations, managed payroll intricacies, and helped them implement necessary policy changes seamlessly. Our goal was to ensure their employees felt safe and supported, which allowed our clients to focus on their core business operations. Seeing them not only survive but thrive through the crisis affirmed our commitment to delivering the essential HR support businesses need in times of uncertainty.” ~ Veronica Ramos, PHR, PHRca, PER Senior HR Generalist

 

#4: Access to the best employee benefits

Offering employees access to high-quality and cost-efficient benefits becomes even more crucial during times of crisis. Partnering with a PEO can significantly enhance a company’s benefits package by providing access to comprehensive and competitive benefits options.

 

PEOs leverage their large client base to negotiate better rates and offer superior benefits, including health insurance, retirement plans, and wellness programs. This helps attract and retain top talent and supports employee well-being during challenging times, ensuring they receive the care and support they need.

 

#5: Strong payroll management

Navigating payroll during a crisis can be particularly challenging, as evidenced during the COVID-19 pandemic when businesses had to manage complex new regulations such as the Family and Medical Leave Act (FMLA) expansions. Ensuring payroll is accurately processed while complying with evolving laws is crucial to maintaining operational stability and employee trust. 

 

By leveraging a PEO’s expertise in payroll management, businesses can avoid costly errors, streamline their processes, and focus on their core activities while maintaining financial accuracy and employee satisfaction.

 

Related resource:

Four common payroll mistakes and how to avoid them

 

#6: Helps retain employees

In times of uncertainty, employees are more likely to explore other employment opportunities if they feel insecure or unsupported. Companies that partner with a PEO can mitigate this risk significantly. PEOs offer competitive benefits, provide strong HR support, and ensure effective communication, all of which contribute to higher employee satisfaction and retention. 

 

In fact, businesses using a PEO experience 10% to 14% lower turnover rates compared to those that don’t [1]. By creating a more stable and supportive work environment, PEOs help retain valuable employees, reduce the costs and disruptions associated with high turnover, and maintain a more engaged and loyal workforce.

 

Maintain your business’ success with the help of a PEO

From pandemics to natural disasters, moments of crisis underscore the importance for businesses to be prepared and resilient. By partnering with a PEO, businesses gain access to essential resources and guidance that help maintain stability and success even in the most challenging times, ensuring they can adapt and thrive throughout uncertainty.

 

Interested in how we can take care of your PEO needs?

With over 25 years in the industry, our team of dedicated professionals at PER helps you with payroll management, human resources, benefits administration, and more.

 

Backed by our team as your coach and safety net for HR situations, you will become more comfortable and confident in your role.

 

Empower your human resources today!

Connect with our team to get started.

 

Sources:

1: 3 Ways Small Businesses Benefit From Using a PEO | NAPEO

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